Terms of service and Refund Policy for Grazing Platters, Boxes and Tables

Terms of Service + Cancellation & Refund Policy

Grazing Boxes: We understand that circumstances can change unexpectedly. Because we source fresh produce and allocate preparation time for your order, we have established the following cancellation and refund policy for all catering boxes:

  • A refund will be provided with 48 hours' notice.

  • A credit will be issued with 24 hours' notice.

  • Unfortunately, same-day cancellations cannot be accommodated.

For orders totalling $400.00 or more, if you need to cancel or significantly reduce your order, we kindly request a minimum of 3 days' notice to avoid incurring the full charge of your original order.

Not Home at the Time of Delivery:

If you or your recipient are absent at the scheduled delivery time, re-delivery may be arranged based on availability, subject to a fee of $25.00. This fee will be invoiced directly via email and must be paid in full prior to re-delivery. Alternatively, you can opt to pick up your order from our HQ in Nundah.

If neither you nor your recipient are present at the delivery location, goods may be left unattended with prior written or verbal consent. Please be aware that we cannot guarantee the condition of products once they are left unattended, as no temporary refrigeration is provided.

Cancellation & Refund Policy - Grazing Tables:

Once your booking for a grazing table is confirmed, that date and time are reserved exclusively for you, and we decline any conflicting inquiries. In the rare event that you need to cancel your booking, our cancellation policy is as follows:

  • More than 6 weeks' notice: Full refund minus a $200 non-refundable deposit.

  • 2 to 6 weeks' notice (15 - 41 days): Forfeit 50% of the deposit.

  • Less than 2 weeks' notice (14 days or less): Forfeit the full cost of the booking.

Changing dates constitutes a new booking and is subject to the above refund & cancellation policy. Decreasing the length of your booking within 2 weeks of the event date is not permitted. In cases where circumstances beyond our control prevent us from fulfilling our obligations under this contract, we will be released from the contract without penalty.

Payment & Securing Your Booking:

Upon confirming your booking with Botanical Grazing Co., you agree to abide by the following terms:

For Grazing Platters and Boxes : Full payment is required for all orders before the scheduled delivery/pick-up date. Proof of payment is required for bank transfers.

For Grazing Tables: Upon agreeing to proceed with your Botanical Grazing Co. grazing table booking, a 50% deposit is due. A non-refundable $150.00 of this deposit applies upon booking, unless cancellation occurs close to your event date (see full cancellation policy). Full payment is due 4 weeks prior to your event date. If booking within 4 weeks of the event, full payment is required immediately.

Payment due dates are specified on your invoice. Your booking is considered secured only upon receipt of the deposit.

Loss of Goods:

If any of our tableware (boards, bowls, pots, props for styling, cheese knives) or tables are lost or damaged during your event, fees will be applied for replacement at the full cost of purchasing a replacement.

Pre-arrangement for the collection of goods will be made before your event date.

A Quick Note:

Botanical Grazing Co. reserves the right to substitute products and items when necessary due to product availability. All substitutes are of similar quality and value.

Pricing: Prices are subject to change. Each quote is applicable only to the specific enquiry.

Allergies: Grazing tables are not suitable for individuals allergic to nuts or with celiac disease. We can accommodate gluten-free, dairy-free, vegan, and halal diets with prior notice; additional fees may apply for substitute products.

Weather: We do not provide refunds or reschedule dates due to inclement weather on the day of your grazing table booking. In case of rain, it is your responsibility to arrange an alternate indoor venue. We strongly recommend having a contingency plan for wet weather.

Fly Prevention: For outdoor events or during warmer months, we recommend purchasing fly nets or Shoo Away devices to help keep flies away. While flies are inevitable in QLD during warmer months, holding your event indoors can help mitigate this issue. You are responsible for providing fly nets if you wish to cover the food during your event.

Dealing with Heat: It is crucial to place your grazing table in a shaded, cool location during setup and throughout the event, especially in warmer months. Indoor locations with air conditioning are preferable.

Safety & Hygiene: It is the client's responsibility to ensure that children and guests are kept away during our setup process. We cannot be held liable for any damage to property or persons resulting from non-compliance. Pets and other animals must be kept away from areas where food is being prepared or served to meet food safety and hygiene standards.

Clean-Up: If you opt out of our clean-up service, we require that you clean all hired tableware (dip bowls, boards, cheese knives) before collection.

Parking: Suitable parking must be provided for the duration of the grazing table setup. Please inform us during the planning and confirmation of your event if only paid parking is available.

To proceed with your purchase you will require to agree to these Terms and Conditions.